live-chat whatsapp

087 741 1935

Live chat

Live Chat live-chat

WhatsApp whatsapp

Manage My Debt

Did you get a notice? Here’s what to do.

You’ve received a notification that VVM is now working with you to resolve your debt. Great news – you are in good hands. Together we will make this part of your life as manageable as possible.

We have workled with hundreds of thousands of hard working people like you to manage and alleviate this burden for you. Here is how you can get started;

Review the Notice

Carefully read the notice you received from VVM. Take note of important details such as the reference number, the amount owed, and the due date. This information will help you understand the nature of the debt and what is expected of you.

Get in Touch

Contact us using the provided phone number, live chat, or WhatsApp to discuss your account. Our team is here to work with you on possible solutions and to answer any questions you may have.

Decide on a Plan of Action

After discussing your options, choose the best plan to resolve your debt. Whether it’s making a payment, setting up a payment arrangement, or exploring other options, take action promptly to manage your debt.

Make Regular Payments Towards Financial Freedom

Stick to the payment plan you’ve chosen and make regular payments. Each payment is a step closer to financial freedom and reducing the burden of debt. Consistency is key to achieving your financial goals

Tools available for you

The VVM Self-help Portal

On the VVM portal you have access to all the resources and information you need to create a plan towards financial freedom. Create your profile through the easy to use steps here. All you need is your reference number and your email address/phone number. If you are having difficulties creating yoru profile on the portal, send us a message on Whatsapp and we will help you do this.

Your 24/7 Whatsapp Chat

Using the VVM WhatsApp chat will give you instant answers to the questions related to your account and settlement.

FAQs

What does it mean to be handed over to a debt collector?
Being handed over to a debt collector means that a creditor has transferred the responsibility of collecting an unpaid debt from you to a specialised agency (like VVM). This usually happens after several attempts to collect the debt directly have failed. The debt collector will then use various methods within the legal framework to recover the amount owed.

What type of payment terms can I expect with VVM?
Payment terms with VVM or similar debt collection agencies can vary based on your specific debt situation and their policies. Typically, they may offer options such as lump-sum payments, monthly installment plans, or occasionally even settlements for less than the full amount owed, depending on negotiations.

What does it mean to make an arrangement with VVM?
Making an arrangement with VVM means coming to an agreement on how you will repay your debt. This involves negotiating terms that are financially feasible for you, such as setting up a payment plan that specifies the amount you’ll pay regularly until the debt is cleared.

What documentation do I need to give VVM?
When dealing with VVM, you might need to provide documentation such as proof of income, identification, and any communication you’ve had with the original creditor regarding the debt. This helps in verifying your identity and financial situation, and forms the basis for any negotiated repayment arrangement.

What does it mean to set up an arrangement?
Setting up an arrangement means formally agreeing to a plan for repaying your debt. This arrangement is usually documented in writing and includes details such as the total amount owed, the amount of each payment, the frequency of payments, and the total number of payments to be made.

How can I create an arrangement?
To create an arrangement, you can start by contacting VVM directly to discuss your current financial situation. Be honest about what you can realistically afford to pay. You may need to provide financial statements or other documents as part of this process. Once you reach an agreement on the payment terms, ensure you get this in writing to avoid any future misunderstandings.