Success at VVM means more than numbers, it’s about people. Dimakatso, a newly promoted call centre manager, is a shining example of this. Her story is one of dedication, resilience, and heartfelt leadership, embodying the core values that VVM holds dear.
Dimakatso started her VVM journey in November 2009 as a call centre agent. With a background as an admin manager in retail, she faced a steep learning curve in collections. Despite initial challenges, Dimakatso’s hard work paid off. Within 10 to 11 months, she was promoted to team leader. This rapid ascent was a testament to her dedication and potential.
“It wasn’t easy,” Dimakatso recalls. The transition was tough. She had to manage people with more experience in collections than she had. But Dimakatso’s determination and the support from her superiors helped her grow. Training programs and guidance from leaders were crucial. “Proper training really helped us,” she emphasises. This support system allowed her to build a solid foundation and develop the skills necessary for effective leadership.
Dimakatso’s leadership style is shaped by her personal values. As a single mother of three boys, she understands the importance of empathy and support. Her eldest son recently graduated in accounting science, a testament to her dedication at home and work. Dimakatso balances her professional responsibilities with her role as a mother, a feat that requires immense strength and organisation.
At VVM, Dimakatso treats her agents like family. “I always love to see people succeed,” she says with a smile. This nurturing approach has fostered a strong sense of community and loyalty among her team members.
Dimakatso’s connection with her team is deep. She knows their personal stories and challenges. This bond creates a supportive environment where everyone feels valued. Her agents even call her “Mom Dee.” Her ability to understand and support her team has made her a beloved figure at VVM. She believes that understanding her team’s personal lives helps her lead more effectively. By knowing their backgrounds, she can provide the right support and encouragement, creating a positive and productive work environment.
One of Dimakatso’s proudest achievements was managing a key portfolio from 2015 to 2024. “When the position was advertised, I decided to give it a try,”she recalls. Her dedication led to many successes and recognitions. She treasures the awards and incentives her team earned through hard work.
“These accolades are a testament to our collective effort and dedication,” she says. This period was marked by consistent performance and a strong sense of accomplishment. Her team’s success in reaching targets and receiving client recognition was a highlight of her career.
Dimakatso’s journey hasn’t been without trials. The loss of a close colleague and friend was a tough moment. This friend had motivated her to strive for excellence. His passing was a reminder to cherish and support those around us. “His encouragement pushed me to be better every day,” she reflects. This experience reinforced her belief in the importance of building strong, supportive relationships within the workplace.
Despite challenges, Dimakatso’s commitment to her team remains strong. She believes in leading by example and creating a positive work environment. “I don’t want to disappoint myself, my team, or the business,” she asserts. Her leadership is characterised by her dedication to her team’s success and her unwavering commitment to their well-being. She constantly seeks to inspire and motivate her team, ensuring they feel valued and supported.
Dimakatso’s desk, often decorated with balloons and heartfelt messages, shows the love and respect she has earned. “These messages mean the world to me,” she says. They remind her of the difference she makes every day. This visible appreciation from her team is a testament to the positive impact she has had on their lives. It also serves as a daily reminder of why she loves her job and why she continues to strive for excellence.
Looking ahead, Dimakatso is excited to continue her journey at VVM. She wants to mentor and support her team, helping them achieve their goals. Her story is a powerful reminder of the impact of genuine leadership. “I see myself growing alongside my team,”she says.
Dimakatso’s journey at VVM is inspiring. It’s about resilience, empathy, and making a real difference in people’s lives. As VVM grows, leaders like Dimakatso will shape its future, ensuring success built on compassion and dedication. Her story highlights the importance of personal connection and the impact it can have on professional success. Dimakatso’s ability to balance empathy with performance is a key factor in her leadership style, and it’s what sets her apart as a true leader.
Dimakatso’s story is a celebration of resilience, dedication, and the power of genuine human connection. It’s a testament to the fact that with the right attitude and support, anything is possible. Dimakatso’s journey at VVM is far from over, and her future is bright.