Dear VVM Community,
As we reach the end of 2024, I am filled with pride and gratitude for everything we have achieved together. This year has been a remarkable testament to the strength, dedication, and passion that each of you brings to VVM. We’ve not only reached new milestones in client relationships and internal development but have done so with a spirit of unity and resilience that embodies the essence of our VVM family.
2024 has been a year of growth and accomplishment, marked by significant achievements across multiple fronts. We expanded our client base, welcoming key partnerships with clients. Each new partnership represents the trust that leading brands place in VVM to manage complex credit management needs with professionalism and care. Our ability to bring value to these relationships speaks volumes about the expertise and commitment of every team member, from frontline agents to our executive leadership.
This year, we also saw the success of several impactful initiatives that have strengthened our internal culture. Our Top Performer lunches, Pink October Cancer Awareness campaign, and our heritage celebrations have all reinforced a sense of community and shared purpose. These events have highlighted the unique talents and dedication within our team, as well as our commitment to supporting each other, both professionally and personally.
Notably, we achieved impressive collection achievements and won some prestigious awards during the year. These awards given by our clients are in recognition of the hard work, resilience, and dedication to going above and beyond in every client engagement. Each milestone achieved has helped us raise the bar and reinforced VVM’s reputation as a leader in our industry. Each failure has also helped us to re-evaluate and refocus to come back stronger.
Additionally, we took steps to enhance leadership development across the organisation with training at every level of experience both internal and external. These initiatives were a powerful reminder that continuous growth and adaptability are essential to our success, and it has equipped our leaders with new tools to inspire and guide their teams effectively.
As we look back on all we’ve accomplished, I am reminded that these achievements are the result of the collective efforts of each one of you. You have shown that, with the right attitude, dedication, and teamwork, we can overcome any challenge. This season, I encourage each of you to take time to reflect on these successes, celebrate your contributions, and enjoy the well-deserved rewards of your efforts.
Thank you for making 2024 a memorable and impactful year for VVM. I look forward to the journey we will continue together in 2025, building on this incredible foundation and reaching even greater heights. May this holiday season bring you and your loved ones joy, rest, and rejuvenation.
Warm regards,
Karin Van De Venter
Chairman of the Board